Our Engineers are always ready to help.

Your healthcare organization already invests in the industry’s top people, equipment and technology. Optimize that investment with the industry’s first true concierge service offering Lutronic customer care.

This is a personalized, ongoing, one-on-one relationship with a highly skilled service engineer who understands your unique challenges and opportunities.

Your service engineer is always there for you, ready to triage any issue.

Find a Service Agreement that works for you

To ensure uninterrupted care we recommend the purchase of a Lutronic Service Agreement. We now have three coverage options to choose from: Bronze, Silver or Gold. Our service team will work with you to help find the best plan for your practice.

What device do you own?

Accufit service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    N/A

  • Gold

    Labor and Travel, 1 PM, non-disposable replacement parts, patient comfort switch & holder excludes electrodes, trays, IntelliGel, Velcro cable straps, patient wraps, operator’s manual

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Clarity II service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly, interlock, footswitch, excludes fiber assembly, flash lamps, DI filter, cartridge assemblies, handpiece tips, goggles, system key, operator’s manual, cryogen, water refill kit

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly, interlock, footswitch, flash lamps, DI filter, cartridge assemblies, excludes handpiece tips, goggles, system key, operator’s manual, cryogen, water refill kit

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Genius RF service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, excludes handpiece assembly, dummy tips, goggles, operator’s manual

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly. Excludes dummy tips, goggles, operator’s manual

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Hollywood Spectra service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, zoom handpiece, collimated handpiece, footswitch, interlock, fuses, excludes flash lamps, DI filter, handpiece window, 585/650 handpiece, gold handpiece, operator’s manual, goggles, system key, water refill kit

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, zoom handpiece, collimated handpiece, footswitch, interlock, fuses, flash lamps, DI filter, excludes handpiece window, 585/650 handpiece, gold handpiece, operator’s manual, goggles, system key, water refill kit

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

PicoPlus service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor and Travel, 1 PM, non-disposable replacement parts, excludes flash lamps, dye handpiece, handpiece window, goggles, operator’s manual, water refill kit, master oscillator, water/DI filter

  • Gold

    Labor and Travel, 1 PM, non-disposable replacement parts, flash lamps, master oscillator, water/DI filter, excludes dye handpiece, handpiece window, goggles, operator’s manual, water refill kit

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

eCO2 Plus service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, excludes handpiece tips, goggles, operator’s manual, fuses, system key, RF tube, laser scanner assembly, sterilization cup

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, RF tube, zoom handpiece, laser scanner assembly, excludes handpiece tips, goggles, operator’s manual, fuses, system key, sterilization cup

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Ultra service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, excludes fiber & handpiece scanner assembly, cap & rollers, system keys, goggles, operator’s manual, air cooling accessories

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, fiber & handpiece scanner assembly, excludes cap & rollers, system keys, goggles, operator’s manual, air cooling accessories

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Clarity service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly, interlock, footswitch, excludes fiber assembly, flash lamps, DI filter, cartridge assemblies, handpiece tips, goggles, system key, operator’s manual, cryogen, water refill kit

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly, interlock, footswitch, flash lamps, DI filter, cartridge assemblies, excludes handpiece tips, goggles, system key, operator’s manual, cryogen, water refill kit

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Spectra service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, zoom handpiece, collimated handpiece, footswitch, interlock, fuses, excludes flash lamps, DI filter, handpiece window, 585/650 handpiece, gold handpiece, operator’s manual, goggles, system key, water refill kit

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, zoom handpiece, collimated handpiece, footswitch, interlock, fuses, flash lamps, DI filter, excludes handpiece window, 585/650 handpiece, gold handpiece, operator’s manual, goggles, system key, water refill kit

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

DermaV service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly, interlock, footswitch, excludes fiber assembly, flash lamps, DI filter, cartridge assemblies, handpiece tips, goggles, system key, operator’s manual, cryogen, water refill kit

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts, handpiece assembly, interlock, footswitch, flash lamps, DI filter, cartridge assemblies, excludes handpiece tips, goggles, system key, operator’s manual, cryogen, water refill kit

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Infini service agreements

  • Bronze

    Labor & Travel One PM

  • Silver

    N/A

  • Gold

    Labor & Travel, 1 PM, non-disposable replacement parts

Let us help you decide on the right service!

service@lutronic-usa.com or call 888-588-7644

Service like you need it, On-Demand!

Lutronic’s on demand service support offers to help you optimize your assets, streamline processes, deliver compliant, reliable and responsive service though on-site and remote expertise.

Flexible offerings from complete coverage to on-site service support to shared options based on the customer situation, budget and needs.

Lutronic Customer Care with phone support gives you easy access to a knowledgeable and experienced base that is beyond compare. We offer this convenient service to all our customers. We are available to help guide you through set-up procedures, to complex technical issues. The engineers also help to troubleshoot on the phone or Facetime and, if service is required, quickly coordinate with the service department to schedule an on-site visit.

Preventive maintenance is key to a great running machine.

We all know what it’s like when something breaks down. Disruptions never occur at a suitable time. Added to this are downtimes, repair costs and, of course the negative impact on critical work. Regular preventative maintenance ensures that everything possible is done to achieve maximum uptime.

Who would be better suited to support you with compliance services than the experts who develop and support the instruments you use? Qualification Services from Lutronic are carried out by trained and certified service engineers who partner with you to ensure your installation and operational qualification needs are consistently met.

Lutronic Customer Service delivers an unsurpassed commitment to maintaining your maximum uptime. Not only is your system regularly optimized and updated to maintain consistent operating reliability, in case of sudden malfunction, you get the fastest and most reliable repair service available

Need help?

Fill out this Service Request Form and we will get right back to you!

Want to talk?

Let us help you find the right service!

General inquires: Email or Call (888) 588-7644 Ext #2

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