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We're Here To Support You

Certified in-house service engineers are here when you need them

After your purchase we are with you every step of the way to ensure your system is running right. Starting with your install, Lutronic is there to ensure your system is set-up and calibrated properly. Throughout the life of your system our highly experienced service engineers provide you piece of mind with their extensive knowledge that includes even the most complex challenges. While covered under a service contract, if you should experience a problem with your system, our certified team of engineers will be on-site within 48 hours*.

What You Can Expect:

  • Personalized customer service
  • Highly trained and certified engineers
  • 48 hour on-site response times*
  • Variety of service maintenance programs
  • Standard and Platinum warranty options


Comprehensive Preventative Warranty, Maintenance and Service Contracts Available

You can choose the maintenance program that fits your needs, whether purchasing a new system (with included warranty) or existing system, we have you covered. We fully service, calibrate, and inspect any lasers every visit. We keep your laser available and up to medical laser industry standards.

Purchasing a new system? We have a choice of warranty plans:

Basic Warranty Plans Include:

Platinum Warranty Plans Include:

  • 1 year of coverage
  • 48 hour turn around
  • Yearly preventative maintenance
  • Labor and Travel
  • 1 year of coverage
  • 48 hour turn around
  • Yearly preventative maintenance
  • Parts, Labor and Travel

Our focus is on you, the customer, and saving you money, that is why we offer a choice of service contracts, which include yearly preventative maintenance. Preventative maintenance, performed by the Lutronic Service team, will help keep your system in top operating condition, ensuring that your laser meets your facility’s demanding needs client after client. When you choose our certified service, we guarantee your equipment is repaired to original manufacturer specification, with the necessary upgrades and proprietary parts built to fit. Finally, our extensive inventory of replacement parts in the USA guarantees your laser is up and running in a timely manner.

Existing System? We Have Service Contracts to Keep Your Systems Up and Running Too!

Need Help Now or Want to Learn More About Lutronic Service?
Fill out an online form (24-hour response time)or call 1.888-588-7644.